How To Contact Facebook: A Directory of 120+ Forms

4 months ago 188

[Last updated: December 2020] If you’ve ever had a reason to contact Facebook, chances are you may have felt frustrated at how difficult it is to get any support. For example, whether you’ve been locked out of your Facebook account, your account got hacked, your Facebook Ad Account got shut down for no good reason, you’ve discovered a bug,  or you need a profile of a deceased loved one to be memorialized, then you’ll definitely want to contact Facebook!

However, getting any semblance of a response from a real person at Facebook seems nigh on impossible! HOW exactly do you reach someone at Facebook and how do you actually get a response? I’ve got you covered in this directory that I first started in 2010 and my team and keep updated!

Facebook used to provide a modicum of support via a series of email addresses, e.g. [email protected] However, in an effort to better serve its members and scale the support, the only way to reach Facebook is through a VAST array of custom forms. Thing is, all those forms are scattered throughout the Help Center and you can often go on a complete and utter wild goose chase attempting to find the right one. Grr!

Help is at hand! My team and I scoured Facebook (and Google!) for you and have compiled this helpful directory of Facebook’s contact forms. As we become aware of more, I’ll add to this directory.

UPDATE: Use Facebook’s guide to show you exactly where and  how to report abusive content or spam on Facebook. How To Report Things.

Are we connected on Facebook? 🙂

First, to receive Facebook marketing tips, news, resources, and sense-making updates via regular Facebook Lives, and/or to ask any questions you may have, please follow my Facebook Page here:

PLUS, be sure to join my Social Scoop Facebook Group with 15k members and absolutely tons of peers support. My team and I moderate this group very closely to ensure a strong culture of high quality, positivity, transparency, inclusivity, compassion and helpful support. 

Mari Smith's Social Scoop

PLEASE NOTE: Comments have been closed on this post as I am unable to personally respond to requests for additional support in trying to contact Facebook. I do not work for Facebook.

To quickly search through this directory, simply use the “Find” feature on your browser (usually Ctrl + F on PCs or Cmd + F on Macs).

Facebook Security – Hacking, Phishing, Scams, Abuse

If YOUR account or a FRIEND’s account has been hacked, immediately go to Security and follow the instructions.To report any kind of abuse or violation, go to Report Something on Facebook and find your specific issue there.See also these two Facebook Pages for support on Security and Safety:Facebook SecurityFacebook Safety

NOTE: if you or someone you know is in physical danger of any kind due to bullying, harassment, stalking, threats etc., contact your local police immediately.

Facebook’s Page Guidelines

Facebook Pages, Groups and Events Policies Guidelines

Facebook’s Brand Permissions

Here’s how you can/cannot use Facebook’s logo, trademarks, screenshots, name, etc: using Facebook Brand Assets.
Do’s and Don’tsTop Questions

Facebook’s Terms and Policies

Terms and PoliciesStatement of Rights and ResponsibilitiesData Use PolicyCommunity Standards

General Support

First, here are links to general areas of support:

Facebook Help CenterFacebook Location BasicsFacebook PagesFacebook Bugs and Known IssuesFacebook Developer GroupFacebook SecurityFacebook SafetyFacebook EducationFacebook AdsFacebook MarketingNon Profits on Facebook

Page Name Change

How do I change my Page name?

Report That Your Facebook Personal Account or Fan Page was Disabled

Facebook disables both personal Profiles and Pages for violating their Terms of Use. They can often be rather heavy-handed though! Use one of these forms as appropriate to submit a report:

Your Personal Account was DisabledYour Facebook Page Disappeared

Report Issue with Confirming or Identifying Your Personal Account

Recover an Old Facebook AccountImpersonation and Hacked AccountReport an Issue with Confirming Your Facebook AccountReport an Issue with Verifying Your AccountReport an Issue with Identifying Your AccountReport an Issue with Phone Number already taken

Restore Content After Your Account Is Reactivated

If, once your account is reactivated, your groups, events, notes or other content is missing, see Group Content LostIf the FIX button doesn’t bring back all content, use this form for lost content: Report Content Lost During ReactivationIf Fan Pages that you are an Admin for have disappeared, use this form: Report Pages that Disappeared

Claim/Find Your Official Fan Page

If you can’t find your fan Page in Search results, use this form: Page not Displaying in Search
If you get a “Page Unavailable” error message, see this Help section then use this form: Report a Page Unavailable Error

Get Help With Facebook Groups & Events

If you are unable to reclaim admin rights of a “closed” or “secret” group (because you left), visit I’ve lost access to a Group or Page I adminUnable to Post to a GroupCan’t find Group in SearchUnable to Add Someone To a GroupUnable to Delete a GroupReport an Issue with Message or Invitation DeliveryReport an unavailable Group or EventHow to delete/close a Group

NOTE: Once your group reaches 250 members, the option to message them will be removed. This measure is in place for technical reasons and to prevent spam. It is currently not possible to convert Groups into Pages.

Report Problems with Uploading Photos and Videos

If you’re unable to select photos to uploadReport an Issue with the Flash UploaderPhoto uploader IssuesReport an Issue with Disappearing VideosVideo Uploading Issues

Reclaim Your Trademarked Username

Questions about Usernames

Report Copyright and Intellectual Property Infringement

Reporting a Violation or Infringement of Your Rights

See also this Help Center page: How to Report Claims of Intellectual Property Infringement page

Report Copyright InfringementReport Trademark Violation

Get Help With Facebook Mobile

Report a Login IssueConfirmation Code SMS (Text message) IssuesReport an Issue with Verifying your AccountReport a Problem

Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad

If you have a general question about Facebook Ads, contact the Facebook Ads Team here: Ready to Start Advertising?Submit Your Facebook Ads Success Story! If you’d be interested in having Facebook develop a Facebook Ads case study about your experience, write a description within 500 words as to how Facebook Ads helped you. You’ll receive a $50 Facebook Ads coupon if Facebook use your success story! Share Your Business Success Story! Facebook ad creditsReport an ad next to a profile, group, photo or other page within the siteReport an ad you saw when you were using a Facebook application

Get Help With Facebook Payments

If the payments functionality has been temporarily disabled on your account, use this form: Disabled Payments.

Report Bugs and Error Messages

Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.

Login/Password: Report a Login IssueReport A Bug on a Facebook (fan) Page: Report an Issue with Facebook PagesFriends: Report an Issue with Friend RequestsSearch: Report an Issue with SearchMobile: Report an Issue with Facebook on MobilePhotos: Report an Issue with PhotosProblems Sending or Receiving Gifts: Contact Facebook Gifts SupportVideo: Report an Issue with VideosGroups: Report an Issue with GroupsEvents: Report an Issue with EventsNotes: Report an Issue with NotesPages: Report an Issue with Facebook PagesConfirmation Facebook Account Error: Report an Issue with Confirming Your Facebook AccountSite Maintenance Error: Facebook Will be Back Soon ErrorDatabase Down Error: Facebook Will be Back Soon ErrorOops Error Message: Report an Issue with MessagesMy Contact File or Address Book Won’t Import to Facebook: Report an Issue Importing Your Address BookRemove Imported Contacts: Remove All Imported ContactsI Tried to Use the Friend Finder: I’m Being Told I Entered the Wrong Password When Importing ContactsInbox Messages: Report an Issue with MessagesInbox Not Loading: Report an Issue with MessagesNew Messages Aren’t Showing in Inbox: Report New Messages Aren’t Showing in InboxHome Page (other issues): Report Something is Not Working on My HomepageGroup or Event Request that won’t go away on your Home Page (after clearing cache/cookies): Report an Issue with Persistant RequestsComment Disappears: Report Comment DisappearsOlder Wall Posts Do Not Display: Report Older Wall Posts Aren’t Showing UpPosts Not Appearing In News Feed: Report Posts Not Appearing in News FeedWall Posts Disappearing: Report an Issue with TimelineWall Is Not Visible to Friends: Report an Issue with TimelineNot Receiving Site Notifications: Report an Issue with NotificationsI’m Not Receiving Email Notifications: Report an Issue with Email NotificationsWall (other issues): Report an Issue with TimelinePage Not Found ErrorsChat Bar Not Loading: Report an Issue with Chat LoadingOnline Friends Appear Offline: Chat Appears Turned Off for FriendsMessenger Chat (other issues): Report an Issue with ChatFor developers only, see this bug tracking system: Bugs

Report Hacking, Malicious Links, Scams

My Account Has Been Hacked And I Have Access To My Login EmailReport a malicious link or website (phishing) — or you can always report strange emails to [email protected].My friend’s account has been hackedReport Problems with Facebook or Instagram Advertisers

Report Offenders

Report a Convicted Sex Offender Report Suicidal ContentViolation of the Facebook Terms: Report a Violation of the Facebook TermsReport a Threatening Message

Report Unauthorized Content of Minors

Report the Profile of an Underage Child (Under 13 Year Old): Report an Underaged ChildReport the Profile of an Underage Child in South Korea and Spain (Under 14 Year Old – the laws are different in South Korea & Spain): Report an Underage Child in South Korea and SpainReport an Unauthorized Photo – Under 13 Year Old Child To advise Facebook of photos of your child that are unauthorized, please use this form: Report a Privacy Rights Violation Report Unauthorized Non-Photo Content – Under 13 Year Old Child: Report a Privacy Rights ViolationSEE ALSO: Privacy information for Parents 

Report When A Friend/Family Member Dies – Memorialize a Profile

Report a Deceased Person’s Profile (to have the profile removed or placed in a memorialized state): Memorialization RequestIf your own profile has been inadvertently turned into a memorialized state, use this form: Unable to Access Your Account

Submit Suggestions to Facebook

See the directory of Suggestion forms on Facebook here.

Your Feedback About PlacesYour Feedback About the Home PageYour Feedback About MessagesYour Feedback About TimelineYour Feedback About Graph SearchYour Feedback About EventsYour Feedback About GroupsYour Feedback About PhotosYour Feedback About VideosYour Feedback About NotesYour Feedback About Facebook MobileYour Feedback About PagesYour Feedback About Privacy SettingsYour Facebook Ads SuggestionYour Feedback About Notifications and EmailsYour Feedback About Facebook

Delete Your Account

Use this form to permanently delete your account: Delete my Account

I trust this compilation is helpful to you!

Remember, you can often find solutions to your issues by doing a simple search of Facebook’s Help Center. Use the appropriate forms listed here in the event you cannot find a solution and need to contact Facebook.

PLEASE NOTE: Comments have now been CLOSED on this post. Please do not call or email my offices with Facebook issues, as I am unable to provide Facebook tech support, due to sheer volume and due to the fact I do not work for Facebook so am unable to provide direct assistance with various issues. If you are unable to contact Facebook directly through any of these forms, unfortunately, you just need to keep trying. Thank you!

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