Email & SMS Retention
    Trusted Since 2011
    Automated

    Your most profitable customers are the ones you already have.

    Automated email and SMS campaigns that nurture leads, reactivate dormant customers and increase lifetime value. All running on autopilot while you focus on running your business.

    Lifecycle CampaignsLead NurturingCustomer ReactivationSMS Automation

    Real people. Clear reporting. No unnecessary lock-ins.

    Trusted Since 2011
    15+ years
    £500K+
    Get Your Growth Recommendation
    Step 1 of 8

    Answer a few questions about your business. We'll identify the biggest constraint holding your growth back and recommend the most appropriate next step.

    WHAT'S HOLDING YOUR GROWTH BACK?

    What's the biggest improvement you want to make right now?

    Choose the outcome that matters most to you right now.

    100% confidential · No obligation

    Trusted Since

    2011

    Years of Growth Work

    15+

    Industries Served

    14+

    Verified Results

    +233%

    Growth should show up in the numbers.

    Time 4 Diamonds logo

    +233%

    Revenue Growth

    Time 4 Diamonds

    Watch Repair Piccadilly logo

    +370%

    Organic Growth

    Watch Repair Piccadilly

    ADC College logo

    -31%

    Cost Per Registration

    ADC College

    Trusted by established businesses across 14+ industries

    Time 4 Diamonds logo

    Time 4 Diamonds

    +233% Revenue Growth

    Watch Repair Piccadilly logo

    Watch Repair Piccadilly

    +370% Organic Growth

    ADC College logo

    ADC College

    -31% Cost Per Registration

    DialloEats logo

    DialloEats

    Multi-Vendor Marketplace Built

    DC Moves logo

    DC Moves

    1 Van to 6 Vans

    Piccadilly Watches logo

    Piccadilly Watches

    +21% Revenue Growth

    Prime Healthcare logo

    Prime Healthcare

    -75% Admin Time

    Vertex Legal logo

    Vertex Legal

    +1100% Organic Traffic

    Mazar Restaurant logo

    Mazar Restaurant

    +62% Phone Calls

    Braun Notes Restaurant logo

    Braun Notes Restaurant

    +466% Local Visibility

    BritVita logo
    Century 21 logo
    Time 4 Diamonds logo

    Time 4 Diamonds

    +233% Revenue Growth

    Watch Repair Piccadilly logo

    Watch Repair Piccadilly

    +370% Organic Growth

    ADC College logo

    ADC College

    -31% Cost Per Registration

    DialloEats logo

    DialloEats

    Multi-Vendor Marketplace Built

    DC Moves logo

    DC Moves

    1 Van to 6 Vans

    Piccadilly Watches logo

    Piccadilly Watches

    +21% Revenue Growth

    Prime Healthcare logo

    Prime Healthcare

    -75% Admin Time

    Vertex Legal logo

    Vertex Legal

    +1100% Organic Traffic

    Mazar Restaurant logo

    Mazar Restaurant

    +62% Phone Calls

    Braun Notes Restaurant logo

    Braun Notes Restaurant

    +466% Local Visibility

    BritVita logo
    Century 21 logo
    The Problem

    Your most profitable customers are sitting unused.

    You paid to acquire every customer in your database. But once the job is done, most businesses never contact them again. Meanwhile, competitors are winning repeat work from customers who should have stayed yours.

    Past customers never contacted again after first job

    Leads go cold with no nurture sequence

    No email or SMS system to stay in touch

    Competitors winning your repeat business

    Email and SMS campaign analytics dashboard
    What We Do

    Automated campaigns that run while you work.

    Lead Nurturing

    Automated email sequences that keep leads warm until they're ready to buy.

    Customer Reactivation

    Targeted campaigns that bring dormant customers back for repeat work.

    SMS Automation

    Instant text messages for time-sensitive offers and appointment reminders.

    Lifecycle Campaigns

    Ongoing campaigns mapped to every stage of the customer journey.

    What You Can Expect

    More revenue from customers you already have.

    More Repeat Work

    Past customers come back when you stay in touch.

    Higher LTV

    Increase the lifetime value of every customer.

    Better Retention

    Customers stay loyal instead of drifting away.

    Automated Touchpoints

    Regular contact without manual effort.

    How It Works

    From dormant database to repeat revenue.

    A structured setup process that turns your existing customer data into automated revenue.

    01

    Database Review

    We import and segment your customer database based on purchase history, engagement and recency.

    02

    Campaign Design

    We design nurture sequences, reactivation campaigns and lifecycle automations mapped to your customer journey.

    03

    Build & Test

    We build the campaigns, set up SMS and email automation, and test everything before launch.

    04

    Launch & Optimise

    We launch, monitor performance and continuously optimise open rates, click rates and conversions.

    Without Retention vs With Retention

    Your database is either working for you or sitting idle.

    The difference between a customer database that generates revenue and one that just takes up space.

    Without Retention

    Customers buy once and never hear from you again
    Leads go cold with no follow-up sequence
    Competitors win your repeat business
    No way to upsell or cross-sell existing customers
    Customer lifetime value stays flat
    Revenue depends entirely on new acquisition

    With Retention

    Automated campaigns keep customers engaged
    Leads nurtured until they are ready to buy
    Reactivation campaigns win back dormant customers
    Targeted upsell and cross-sell opportunities
    Customer lifetime value increases over time
    Repeat revenue supplements new acquisition
    Why Business Relauncher

    Retention built around revenue, not open rates.

    We do not chase vanity metrics. We build retention systems that generate measurable repeat revenue.

    Revenue-focused

    We measure success in repeat revenue, not just open and click rates.

    Database-first

    We segment your existing data to find the highest-value opportunities first.

    Automated

    Campaigns run on autopilot. No manual sending, no spreadsheets, no missed touchpoints.

    Full ownership

    You own your data, your templates and your automations. No lock-in.

    Retention in Action

    Real results from retention done right.

    Only verified client results are published here.

    Time 4 Diamonds logo

    Time 4 Diamonds · Luxury Retail

    +233% Revenue Growth

    Starting Point

    Limited follow-up with past customers. No email or SMS system.

    What We Changed

    Automated lifecycle campaigns, customer reactivation sequences and targeted SMS offers.

    Result

    Revenue increased 233% during the measured period with repeat customers driving significant growth.

    Read Full Case Study
    Who It's For

    Built for businesses with customers worth keeping.

    Email & SMS Retention is designed for companies generating £500K+ annually that already have a customer database and want to maximise its value.

    A Great Fit If You
    • Have an existing customer database
    • Generate £500K+ in annual revenue
    • Want repeat revenue without manual effort
    • Have customers who could buy again
    • Value automation over manual marketing
    Not a Fit If You
    • ×Have no existing customers yet
    • ×Sell one-off products with no repeat potential
    • ×Want to send generic batch-and-blast emails
    • ×Are not ready to invest in automation
    • ×Do not have a proven product or service
    Related Services

    Services that work with Email & SMS Retention

    Industries We Help

    Email & SMS retention by industry

    FAQ

    Common questions about Email & SMS Retention.

    Get Your Growth Recommendation Call

    How much revenue is sitting in your customer database?

    Get your growth recommendation. We'll review your customer database, identify your reactivation opportunities and show you exactly what automated retention could generate.

    Customer database review
    Lifecycle campaign strategy
    Reactivation opportunity assessment
    Clear next-step recommendation
    Get Your Growth Recommendation

    Get Your Growth Recommendation

    Tell us a little about your business. We'll identify the biggest constraint holding your growth back.

    For established businesses generating £500K+ in annual revenue.

    We are committed to protecting your privacy.